Politique d'expédition

All orders are processed within 2 to 3 weeks (excluding weekends and holidays) as all our items are made to order. After receiving your order confirmation email, you will receive a second notification when your order has shipped.  We use FedEx for shipping within Canada, and DHL for shipping to the US and internationally. You shall be provided a tracking number enabling you to follow-up on your order.

If you refuse to accept a shipment from MontCai Jewelry for any reason, you are still responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the goods. In the event you have given us the wrong address, we are not liable for the contents of the package and will not give you a refund. In the event of receiving a wrong order or a less than stellar condition jewelry, please accept the shipment and visit the return policy to follow the procedures of return and/ or refunds.

Domestic Shipping Rates and Estimates (inside Canada)

We offer USD $15 flat rate shipping for orders under USD $350.

Free shipping in Canada for orders over USD $350, Estimated delivery time from 2 to 5 business days depending on your location.

All orders are shipped out from Montreal, Canada. We are not responsible for delays due to unclear addresses, recipient unavailability, emergency situations, severe weather conditions, Covid-19 safety measures or natural disasters).

International Shipping (Us and other parts of the world)

We offer international shipping to the following countries: [United States Of America, Jamaica, Martinique, Mexico, Montserrat, U.S. Virgin Islands, China, People's Republic, Hong Kong, Japan, Singapore, Australia, Armenia, Bahrain, Cyprus, Egypt, Greece, Israel, Jordan, Kuwait, Lebanon, United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, Monaco, Netherlands, Norway, Portugal, Sweden, Vatican, France, United Kingdom, Iceland, Italy, Luxembourg]. 

For the US:

We offer USD $20 flat rate shipping to the United States for orders under USD$350.Free shipping to the United States for orders over USD$ 350

For other parts of the world:

Shipping charges for orders shipped to countries other than Canada and the United States, will be calculated and displayed at checkout. 

All orders are shipped out from Montreal, Canada. We are not responsible for delays due to unclear addresses, recipient unavailability, holds at customs, emergency situations, severe weather conditions, Covid-19 safety measures or natural disasters.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MontCai is not responsible for these charges if they are to be applied. These charges are the responsibility of the customer. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@montcai.com with your name and order number, and we will be more than happy to look into it for you.

Shipping to P.O. boxes

Although DHL Express / FedEx cannot deliver to PO, APO, or FPO box address you may request the shipment to be held for pickup. The receiver will then be able to pick up the shipment at the local DHL Express / FedEx station. Note: The receiver address is still required for customs on international shipments.