Politique de remboursement

Our MontCai pieces are made to be cherished and passed on to loved ones for generations, so if for any reason you are not satisfied with your purchase, we will figure it out together as our target is to draw a smile on your face.

In case your jewelry arrives in less than stellar condition due to mishandling, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, free from scratches, blemishes, sizing or alterations, without signs of wear or tear and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@montcai.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please email us at info@montcai.com with your order number and the reason of the return so that we can take an action and continue to improve.

Changes to your order

We work hard to process your orders and get your jewelry to you as quickly as possible. We can't make any changes to your order once it has been shipped. If you need to make any changes or cancel your order, please contact us within 24 hours from the time you made your order at info@montcai.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.